Shipping & Returns

SHIPPING
 
Australian Customers
 
Shipping for all orders is a flat rate of $5.00, for express post/next day shipping.
 
New Zealand Customers
 
Shipping for all orders is a flat rate of $15.00.
 
International Customers
 
Shipping for all international orders is a flat rate of $25.00 AUD. We ship to most destinations around the world however, please note that we cannot post items to PO Box addresses. 
 
Delivery Times
◦ Australian Cusomters: 1-2 Business Days
◦ New Zealand Customers: 3-5 Business Days
◦ International Customers: 7-14 Business Days
 
Once funds have cleared.
 
RETURNS
 
As we operate online we understand you are unable to try on prior to purchase, so please chose your selection wisely. Due to this we are more than happy to offer you an exchange or store credit note. Please keep in mind that we do not refund post cost or the cost post back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit note. If you are approved, then your store credit note voucher will be emailed to you within a certain amount of days, or if you'd like an exchange please notify us via email before returning. 
Store credit vouchers are valid for 6 months.
 
The garment must be returned:
◦ Unworn
◦ Unwashed
◦ With tags still attached
◦ In the original condition
◦ Returned in the original packaging 
 
Please note that we do not refund for change of mind.
 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit note or exchange.
 
Additional non-returnable items:
Gift cards
 
Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit note, the cost of return shipping will be deducted from your store credit note.
 
Please contact us at info.nouveauboutique@gmail.com if you have any other questions. 
 
Happy shopping x